Frequently Asked Questions

Order & Payments

How do I know that you have received my order?
After you have placed your order, you’ll reach our order confirmation page. Make sure to follow all the steps in the checkout process to complete the order. Thereafter, we’ll send you a confirmation email with your ordered items and payment method.

What payment methods are available?
– VISA
– MasterCard
– American Express (Amex)

How much is the shipping cost?
The shipping cost varies depending on shipping method and what country you live in.

What if I have a discount code?
Place all the products you wish to purchase in the shopping cart. When checking out, enter the discount code in the field “coupon code” and we’ll apply the discount to your purchase. You will see the sum deducted to your total cost above in the checkout.

Can I change or cancel my order when my order is placed?
Once you have placed your order, please contact us as soon as possible to cancel your order before it’s processed.

What is Master SecureCode and Verified by Visa?
Verified by Visa and MasterCard Secure Code both protects your card against unauthorized use when shopping online.

If your bank or card issuer is already a part of this scheme, then you might have already noticed it how the Verified by Visa or MasterCard SecureCode page appeared when you last made a purchase with a participating retailer on the Internet. If your bank is yet to introduce this security measure, the following information is for you.

When you reach the checkout process, you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer. Set up your new personal password once your card issuer has confirmed your identity, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Can I claim a tax refund on a purchase that I made on your site?
Unfortunately, we cannot assist you with this matter. Instead, contact your local tax agency and they should be able to help you. All information regarding VAT is included in the order confirmation that comes with your order.

Delivery

How do I know that my order is shipped?
As soon as your order is sent, you will receive an e-mail with a link to track your parcel. Click on the link if you want to keep an eye on its process as it makes its way to you.

Can I order online and collect at store?
Place all the products you wish to purchase in the shopping cart. When checking out, select “store pick-up” and we will have it ready for you.  

Can I alter my delivery address after I’ve placed my order?
In many cases, it’s possible. Write to us as soon as possible and inform us about the address you want to change from to the new delivery address. Write this from the email you ordered from and don’t forget to include your order number. This is for us to maintain a high security on our deliveries.

How do I track my order?
As soon as your order is shipped, you will receive a shipping confirmation with a tracking ID. You can also login in to “My accounts” to see the status of your order. If you haven’t received a shipping confirmation, please contact us with your order number and we will be happy to assist you.

How long does it take for my ready made order to arrive?
Delivery time varies depending on where you live. Normally, we process, pack and ship your order the same day on all in stock items when the order is placed before 3:00pm Eastern Standard time. During call to the bar and seasonal sales, delivery may take up to 5 to 7 business days.

How long does it take for my custom made order to arrive?
Products that are custom made to your individual specifications take approximately 5 to 8 weeks to process, cut, sew, pack and ship. During call to the bar and seasonal sales, there may be some additional delays. For order status updates please email support@justcourtshirts.ca.

UPS are unable to deliver my order, what can I do?
Please contact UPS directly for further assistance. UPS usually make up to 3 delivery attempts, after that the parcel will be shipped to their local service department.

What’s your delivery time?
UPS will deliver your order 1 to 4 business days after your order is sent from us. We send out our orders during business days, Monday to Friday. Meaning that a order placed on a Saturday or Sunday will be sent from us the following business day. Please note that during our sale periods the delivery can take up to 7 days.

Why haven’t I received my parcel?
If your order is delayed, we will always try to contact you with an updated delivery date. Please notice that our sales periods might require an extended delivery time. We’re always happy to help you, so please don’t hesitate to contact us for any questions regarding your order.

Is it possible to deliver my order to an address abroad?
Yes, simply change the country you’re shopping from, to the country you want the order sent to. You’re still able to use your account when shopping from other country sites. Please notice that the currency will alter depending on what country your shipping to.

Returns & Exchanges

How do I make a return?
We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we will accept a return.  Please send any item(s) purchased at justcourtshirts.ca to the provided address below within 30 days from the delivery date. We do not provide return shipping labels, all shipping expenses is your responsibility.

Just Court Shirts
2901 Steeles Ave.W, Unit #19
Toronto, ON M3J 3A5

What are your return conditions?
The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should of course be unused for you to make a valid return. Please make sure to save the labels so you can include that with the returns.
Non valid returns will be sent back to you and we are not able to handle returns that is not connected to our e-commerce, justcourtshirts.ca. Custom made orders do not qualify for a return as the items are made to your individual specifications. If you have a return to a physical store, you need to visit the store in order to make a valid return.

How long does it take for you to process my return?
The average sending takes a few business days depending on where you are when you’re leaving the return shipment. Once we get it to our warehouse, our return department will take care of it as soon as possible. Please note that during certain periods as during sales the time for your return can take up to 14 business days. However, in general it only takes up to 5 business days from that the parcel reaches us until our return department has successfully arranged your return.

How do I receive the refund?
You will get the refund back to the same account as you paid your order with. If your payment was done with a debit card, you will get the refund to the same account as your card is connected to.

Can I exchange my return for a different item?
At the moment, in order for you to exchange items in a convenient way, you need to first ship the return to us and from that order the shirt you need. For the fastest and easiest process, place a new order at justcourtshirts.ca when you make the return and you will be refunded for the return order shortly.

Can you help me return items bought in a physical store or any other online retailers than justcourtshirts.ca?
Unfortunately, no. Due to different return processes we cannot assist you in returning any items bought in any other stores than justcourtshirts.ca. Please contact the specific store directly to find out how to return your order.